Last updated: 02/07/2020
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Between the Parties:
Company reg. no. 39121506
(Hereinafter referred to as “Rejoose”)
And the Company you represent when signing up and accepting below terms and conditions
Company reg. no.
(Hereinafter referred to as “the Customer”).
Rejoose and the Customer (hereinafter individually referred to as “Party” and collectively as the “Parties”)
this Trading and Data Processing Agreement (hereinafter the “Agreement”) has been concluded.
1. APPLICATION AND SCOPE
1.1 The Agreement applies to sale of the Service from Rejoose ApS (hereinafter “Rejoose”) to the Customer unless it has been expressly derogated from or modified by another written agreement and it can be established with certainty that the intention was to derogate from this agreement.
1.2 The Parties want to enter into cooperation where Rejoose is to provide the Service to the Customer.
1.3 The purpose of the Agreement is to lay down the conditions for Rejoose’s provision of the Service to the Customer.
2. THE SERVICE
2.1 The Service (“the Service”) makes it possible calculate energy and CO2 calculations – mainly on IT related projects.
2.2 The Service (“the Service”) is offered as Software as a Service (“SaaS”) so that the Customer via the Internet can log into app.rejoose.com and add or update energy projects and calculations.
3. TERM AND TERMINATION OF THE AGREEMENT
3.1 The Agreement takes effect when the Agreement is signed by the Parties (“Time of Commencement”).
3.2 There is a period of commitment for the Service of 1 months as from the Time of Commencement.
3.3 Either Party may terminate the Agreement at a written notice of 1 months to expire at the end of the period of commitment. If the Agreement is not terminated at the latest 1 months before the expiry of the period of commitment, this gives rise to a new period of commitment of 1 months.
3.4 Upon the expiry of the Agreement, Rejoose undertakes to keep all the Customer’s Data of which Rejoose is in possession for a period of 90 days.
3.5 At any time during the period specified in sub-clause 3.4., the Customer has the right to delete the Customer’s Data in full or in part from its account with Rejoose.
3.6 Supply of the Customer’s Data in a processed or converted form may be agreed separately against payment.
4. PRICE AND PAYMENT TERMS
4.1. Prices for the Customer’s use of the Service and connection/initiation and other services from Rejoose are fixed via www.rejoose.com (which covers the initial order):
4.2 The prices are inclusive of the duties and taxes in force at the time of the commencement of the Agreement, apart from VAT.
4.3 Rejoose may give notice of price changes with 3 months’ notice. For free version, price changes can occur within 1 month notice, eg. Also change from a free to a version that has a monthly/yearly fee.
4.4 he payment terms are via creditcard for a small amount of users or net cash + 14 days from the invoice date at the place of payment specified by Rejoose. Payment must be made without any fees and costs to Rejoose. In the case of payment after the due date, the Customer must pay an interest rate of 1.5% per month on the balance overdue from the last date of punctual payment until payment is made. The Customer cannot deduct any amounts in the fee for the service originating from stated claims from other legal matters.
4.5 Invoices will be sent in electronic form to the Rejoose administrator e-mail address.
5. OPERATIONAL RELIABILITY AND SUPPORT
5.1. Rejoose secures stable operation but is not liable for irregularities in operations caused by factors that are outside Rejoose’s control. Rejoose will restore normal operations as soon as possible.
5.2. Premium (paying) users have access to support via app.rejoose.com within normal working hours 8-16 (GMT+1) on workdays. Free users are not entitled to support.
6. SECURITY REGULATIONS
6.1. Data are stored safely and all communication to and from Rejoose’s server(s) is encrypted and firewalls have been established to secure the Software. However, Rejoose cannot provide any guarantee against hacker attacks which cause system failure and/or loss of data.
7. STORAGE AND BACKUP
7.1. Rejoose Data and back-up are placed with Rejoose’s sub-supplier – Microsoft Azure.
7.2 Rejoose takes backup of Systems data daily. All data in Rejoose’s production environment is stored in at least two separate physical locations via Microsoft Geolocation data security.
7.3 If a system failure – irrespective of the cause – results in loss of or damage to the Customer’s data, Rejoose will after the failure/damage has been ascertained either on its own initiative or after having been contacted by the Customer start restoration of the Customer’s Data from the relevant backup location(s). During this period, the Customer’s data may be inaccessible for a maximum of 24 hours.
8.1. In order to provide the best possible service it is necessary periodically to extend/renew technical equipment and to make software updates etc. Therefore, Rejoose carries out maintenance and updating of the Service from time to time.
8.2 The Customer is given notice of maintenance and/or updating via Rejoose’s website.
8.3 In connection with maintenance, it may be necessary to suspend access to the Service. Such suspensions will mainly be placed in the period from 21:00 – 06:00 CET. If it becomes necessary to suspend access to the Service outside the period mentioned, notice will be given of this in advance unless technical or security reasons make it necessary to change the system with immediate effect.
9. FAULT REPORTING
9.1. If the Customer detects defects, failure or irregularities, the Customer can check whether the matter has been recorded by sending a mail to email@example.com
9.2. In the case of fault reporting, the Customer must describe the defect in writing by using Rejoose’s online fault reporting procedure, called support, so that Rejoose receives the necessary information to locate the defect immediately.
10.1. Online support via app.rejoose.com, end user assistance and software updates are included in the premium subscription price (for the selected subscription). Special support inquiries or individual system adaptations are invoiced separately. This applies to both support by telephone and written support. Free versions are not entitled to support.