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Support

Our support team is here to help you every step of the way
 
 support@rejoose.com
  +45 71 74 70 30 (08:00am -16.00pm CET)

Frequently asked questions

e.tool
How do I create a project?

Click on the Project Manager, create a client, and then create a project.

How do I add a new seat?

Contact a Rejoose representative to increase your seat count.

What does "Shared internally" mean?

This function makes both the client and the project visible to all Rejoose users within your organisation.

How do I search within a solution?

Use the search function in the Device window to find products in our database. You can search by brand and model names.

How do I add servers and storage?

 Add disks to servers and storage systems by searching for Enterprise HDD and Enterprise SSD.

What are "Category Average Products"?

Search for "Category Average" to find products that represent average values for a category. You can identify the category by its icon.

What are "Refurbished Products" and how are they calculated?

By enabling the refurbishment slider, the calculation changes to reflect avoided emissions. This compares the carbon emissions from the refurbishment process to those from manufacturing and transporting a new product.

e.voice-2
What is e.voice?

e.voice covers the carbon emissions of a financial transaction. It is an automated document available to both the reseller and the procurer.

What are Scope 2 and Scope 3 emissions?
◊ Scope 2 emissions: Derived from energy use, product lifetime, and the country's emission factor.
◊ Scope 3 emissions: Related to manufacturing, transportation, and end-of-life processes.
How can I find my e.voice?

Connect with IT resellers on e-insights.rejoose.com and view all e.voices in the Library tab.

e.product
How do I get started with e.product?

Visit e-hub.rejoose.com to create an API token and access the API documentation.

What is Sandbox Mode?

Sandbox Mode is intended for testing purposes and offers limited data availability.

What is e.product+ and how does it differ from e.product?

e.product+ provides data divided into each lifecycle phase, unlike e.product. This data must only be used in web shops that are protected by login credentials.

e.insight
Why can't I find my e.voices in e.insights?

Click on the Suppliers tab on the left side. Here you'll find a list of suppliers that have sent an e.voice to a VAT number your organisation owns. If no suppliers are listed, try adding VAT numbers in the VAT Numbers tab.

How do I create an e.insights summary report?

You can create a summarised report in the Library tab. Additionally, you can set up monthly reports to be sent via the Settings.

e.hub-1
How do I get started with e.hub?

Enter e.hub and switch to Sandbox Mode. Then, create an API key in the API Keys tab and choose your preferred product. Here, you can also find a link to the API documentation.

How do I add more users?

You can add users and assign roles in the Users tab.

Where can I find error logs?

View all requests and responses in the Logs tab.

API
What is the Rejoose API?

The Rejoose API provides access to automated, compliant, and auditable carbon data for IT products and services. It helps companies automate carbon reporting, ensuring they have real-time data on the environmental impact of the IT products they manufacture, distribute, or use.

What are the overall possibilities with the Rejoose API?

The Rejoose API allows you to:

◊ Retrieve product-specific carbon data across millions of IT products and services
◊ Automate carbon reporting across your entire IT product portfolio
◊ Access lifecycle assessments (LCA) and category averages (CA) for IT products
◊ Integrate carbon footprint data into existing ERP systems and BI platforms
◊ Tailor reports by adjusting product lifespans, country-specific carbon intensity, and refurbishment status
◊ Enable circularity tracking for products, including refurbished and reused products
◊ Support client-specific onboarding, allowing you to manage which clients access carbon data and when
What different APIs are available under Rejoose?

Rejoose offers multiple APIs tailored for specific use cases:

◊ e.voice API
◊ e.voice Circularity API
◊ e.product API
◊ e.product bulk API

Each API serves different aspects of product lifecycle and carbon reporting.